Frequently Asked Questions

Orders

How to I pay?


We offer both cash and credit card payments through various banks. We also accept online and mobile bank transfers, please send us an email so we can send you an Invoice complete with the instructions on how to transfer funds




Do you accept checks?


As of now, we do not accept check payments




Is there an option to pay COD?


The Cash on Delivery payment option is not available for people who will ship products internationally? For more information on COD options within the Philippines, please stay tuned.




Can I pay in installments?


We don’t offer payment in installments as of yet on online transactions




How do I cancel orders?


In the event that a customer wishes to cancel an order made online, they have only 24 hours to cancel them via the website iconiqueskin.com In the event that a customer wishes to cancel an order made through an in-store transaction, please coordinate with the distributor to facilitate the transaction




Can I still edit my orders after it went through?


In the event that a customer wishes to edit their orders made online, it can no longer be made once the order already went through. In the event that a customer wishes to add another product to their order after it went through, another transaction must be made.




How do I track my order?


Order tracking is usually done by our logistics partners but you can also check in with us by calling 0917____________ or emailing at ____________@iconiqueskin.com




When can I expect delivery?


Here’s when you can expect them to arrive:

  • Within NCR: Within 7 working days
  • Nationwide: Within 15 working days.
  • International: Will be processed within the first 48 hours of ordering. The arrival of the package is dependent as per the custom processing of the country.





How to Use

Ultrasonic


Remove makeup and cleanse face before using the device. Press the power button to turn on the device. Press the mode button to switch modes and press the power button to change the intensity level of the device. Press the cool button to turn on Cooling Mode. Attach cotton pad, toner or moisturizer when using the EMS, LED or Moisture modes. Press the power button for three seconds to turn off the device. Wipe the device with a dry and clean towel.




Iconibrush


Remove any eye makeup by hand before using the device. Choose a suitable brush head and attach it to the device. Wet the skin and the brush head with warm water. Liberally apply cleanser to the skin or the brush head. Press the power button to turn on the device. Move the device gently across parts of the face mainly the T zone, the left and right cheek areas. Hold the power button for 1 to 2 seconds to change the intensity of the device. Wash your face with water. Turn off the device by pressing the power button. Immediately clean the brush after use.




Biophoto


Please check if the device is fully charged before using. Mode 1 (skin care) Warming massage + LED red light care + vibrating massage Liberally apply cosmetics such as essence or facial cream on the face before use. Press the power button for four seconds to turn on the first mode. Mode 2 (skin care) Cold massage + LED blue light care + vibrating massage After skin care has been thoroughly absorbed by the skin, press the power button again to switch to Mode 2. Mode 3 (eye care) Vibrating massage + warming massage Add eye cream to your eye area and press the power button on the device again to switch to Mode 3. Turn off the device immediately after use and clean with a dry cloth.




Slim B


Please check if the device is fully charged before using. Turn on the device by pressing the power button. Liberally apply conductive gels to areas of the body ( bicep, triceps, stomach, thighs, calves and butt area) Set the device to the mode you wish to use. Move the device in a back and forth, up and down motion in the areas of your body for 10 minutes. Turn off the device after use and clean with a dry towel.




Ultrascrubber


Please check if the device is fully charged before using. Cleanse and moisturize the face before using the device. Press the device’s power button and adjust according to the preferred mode or ion settings. Press the curved side of the spatula to deep clean and use the other side of the spatula for EMS and Ultrasonic Modes. Press the power button again to turn off after use.




Jeunesse


Please check if the device is fully charged before using. Cleanse and the face and the neck areas of the body before using the device. Press the power button to turn on the device. Place the device on the skin and use light and circular motions for 5 to 7 minutes each area. Turn off the device and wipe clean with dry cloth. Apply moisturizer to the face after using the device.




Maxiclean


If you are wearing makeup, remove eye makeup by hand. Wet your skin and the brush head with warm water. Apply cleanser on the brush head liberally. Push the on/off button to turn on the device and select the mode of the device. Move the brush across your face for one minute then wash your face with water while the device is on standby mode. Turn off the device by pressing the on/off button four times. Wash the brush immediately after use.
NOTE: Keep brush head flush to the skin as pressing too hard can reduce the device’s effectiveness. Modes Cleansing Mode Maxiclean’s cleansing mode deeply cleans the skin by using the smooth silicone contacts to remove deep seated dirt found in pores. It is recommended to focus the device on various areas of the skin to get the best results. Press the on/off button on the device once to switch the device to Cleansing mode. Standby Mode The device’s standby mode can temporarily stop vibration on the device to give users ample time to wash their face during their cleansing routine. Press the on/off button on the device twice to switch the device to Standby Mode. Soothing Mode The device’s soothing mode massages the skin to improve the fine lines and wrinkles of the face using its silicone brush heads. It is recommended to use the device on the face’s wrinkle areas. Press the on/off button on the device three times to switch the device to soothing mode.




Vaiconique


Cleanse the face before using the device. Open the sponge cover of the device, put a dry filter sponge into the filter and install the needed suction probe. Press the power/gear selection button for 3 seconds until the LED display screen lights up. To use the suction mode, press the power/gear selection button and press repeatedly to adjust the level of intensity. Press the device to areas of the face briefly and remove by turning the suction probe to the side gently. To use the cooling/heating mode, press the left key to activate the two modes. Add serum or moisturizer to the face before using the cooling/heating mode. Press the rear side of the device to the face Turn off the device immediately by pressing the power/gear button for at least 4 seconds. Please check if the device is fully charged before using.




Iconeck


Cleanse the neck and shoulder are before using the device. Apply a generous amount of serum to the desired area. Press and hold the power button for three seconds. Select your preferred mode by quick pressing the power button. Press the device to your face using upward motions. Turn off the device immediately by pressing the power button for at least 4 seconds.





Charging

Ultrasonic


The product includes a charging cable and to charge the device. To charge the device, plug the DC adaptor into the device’s charging socket. The interface will show the device’s battery life and will flash if it is low on battery and will stop flashing if the battery is fully charged.




Iconobrush


The product includes a USB charging cable. To charge, place the magnetized end of the cable to the device and connect the USB cable to a power source.




Biophoton


The product includes a USB charging cable. To charge the device, connect the usb cable to the USB port of the device and plug it to a power source.




Slim B


The product includes a charging cable. To charge the device, insert the DC pin to the device and plug into a power source. A red light will blink to indicate if the device is charging and will stop once the device is fully charged.




Ultrascrubber


The product includes a charging cable. To charge the device, insert the DC pin to the device and plug into a power source. A red light will blink to indicate if the device is charging and will stop once the device is fully charged.




Jeunesse


The product includes a charging cable. To charge the device, insert the DC pin to the device and plug into a power source. A red light will blink to indicate if the device is charging and will turn green once the device is fully charged.




Maxiclean


The product includes a charging cable to charge the device. To charge the device, plug the DC adaptor into the device’s charging socket. A LED indicator will flash repeatedly to signal that the device is charging and will stop if it is fully charged. When the device is low on battery, the device’s LED indicator will flash white.




Vaiconique


The product includes a charging cable. To charge the device, insert the DC pin to the device and plug into a power source. A red light will blink to indicate if the device is charging and will stop once the device is fully charged.




Iconeck


The product includes a charging cable. To charge the device, insert the usb port to the device and plug into a power source. A red light will blink to indicate if the device is charging and will stop once the device is fully charged.





Maintenance

Ultrasonic


Immediately clean the device after use with a clean and dry cloth. Turn the device off when it’s not in use. Charge the device before use and do not use the device while it is charging. Store the device in a cool and dry place. Do not clean the device using alcohol and benzene products. Unplug the device after it’s done charging




Iconobrush


Clean the device’s brush heads immediately after use with soap and water then pat dry using a towel or cotton cloth. Avoid using products with alcohol, acetone or gasoline to clean the device’s brush heads. Do not use cleansers with clay substrates and exfoliators as it damages the brush heads. Avoid direct sunlight and do not expose the device in high temperatures or boiling water.




Biophoton


Immediately clean the device after use with a clean and dry cloth. Turn the device off when it’s not in use. Charge the device before use and do not use the device while it is charging. Store the device in a cool and dry place. Do not clean the device using alcohol and benzene products. Unplug the device after it’s done charging.




Slim B


Immediately clean the device after use with a clean and dry cloth. Turn the device off when it’s not in use. Charge the device before use and do not use the device while it is charging. Store the device in a cool and dry place. Do not clean the device using alcohol and benzene products. Unplug the device after it’s done charging.




Ultrascrubber


Immediately clean the device after use with a clean and dry cloth. Turn the device off when it’s not in use. Charge the device before use and do not use the device while it is charging. Store the device in a cool and dry place. Do not clean the device using alcohol and benzene products. Unplug the device after it’s done charging.




Jeunesse


Immediately clean the device after use with a clean and dry cloth. Turn the device off when it’s not in use. Charge the device before use and do not use the device while it is charging. Store the device in a cool and dry place. Do not clean the device using alcohol and benzene products. Unplug the device after it’s done charging. Avoid using products with alcohol, acetone or gasoline to clean the device




Maxiclean


Clean the device’s brush heads immediately after use with soap and water then pat dry using a towel or cotton cloth. Avoid using products with alcohol, acetone or gasoline to clean the device’s brush heads. Do not use cleansers with clay substrates and exfoliators as it damages the brush heads. Avoid direct sunlight and do not expose the device in high temperatures or boiling water.




Vaiconique


Immediately clean the device after use with a clean and dry cloth. Clean the suction head the device using clean cotton swab dipped in water or alcohol. Clean the cooling/ heating metal plate with a cotton. Turn the device off when it’s not in use. Charge the device before use and do not use the device while it is charging. Store the device in a cool and dry place. Do not clean the device using alcohol and benzene products. Unplug the device after it’s done charging.




Iconeck


Immediately clean the device after use with a clean and dry cloth. Clean the cooling/ heating metal plate with a cotton. Turn the device off when it’s not in use. Charge the device before use and do not use the device while it is charging. Store the device in a cool and dry place. Do not clean the device using alcohol and benzene products. Unplug the device after it’s done charging.





Cautions and Warnings

Ultrasonic


The device is not suitable to use on the following areas of the body: face, neck, shoulders, elbow, wrists, back, knees, ankles and foot. The device is only allowed to use for up to three body parts a day. Remove watches, necklaces, bracelets and other accessories before using the device. If you are under a doctor’s care for any skin condition, please consult a physician before using the device. If you are experiencing any discomfort or irritation while using the product, stop use immediately and consult your doctor. Keep out of children’s reach.




Iconobrush


If you are under doctor’s care for any skin condition, please consult a physician before using the device. We recommend you do not share brush heads. If you are experiencing any discomfort or irritation while using the product, stop use immediately and consult your doctor. Children or people with disabilities should use the device under supervision




Biophoton


If you are under doctor’s care for any skin condition, please consult a physician before using the device. If you are experiencing any discomfort or irritation while using the product, stop use immediately and consult your doctor. Children or people with disabilities should use the device under supervision.




Slim B


The device is not suitable to use on the following areas of the body: face, neck, shoulders, elbow, wrists, back, knees, ankles and foot. The device is only allowed to use for up to three body parts a day. Remove watches, necklaces, bracelets and other accessories before using the device. If you are under a doctor’s care for any skin condition, please consult a physician before using the device. If you are experiencing any discomfort or irritation while using the product, stop use immediately and consult your doctor. Keep out of children’s reach.




Ultrascrubber


If you are under a doctor’s care for any skin condition, please consult a physician before using the device. If you are experiencing any discomfort or irritation while using the product, stop use immediately and consult your doctor. Keep out of children’s reach.




Jeunesse


The device can be used for the face, forehead, under eye and neck areas only. If you are under a doctor’s care for any skin condition, please consult a physician before using the device. Do not use on areas of the body where there are open wounds. If you are experiencing any discomfort or irritation while using the product, stop use immediately and consult your doctor. Keep out of children’s reach.




Maxiclean


If you are under a doctor’s care for any skin condition, please consult a physician before using the device. We recommend you do not share brush heads. If you are experiencing any discomfort or irritation while using the product, immediately stop usage and consult your doctor. Children or people with disabilities should use the device under supervision.




Vaiconique


If you are under a doctor’s care for any skin condition, please consult a physician before using the device. If you are experiencing any discomfort or irritation while using the product, stop use immediately and consult your doctor. Keep out of children’s reach. Check the device for obvious damage before using. Keep the device away for a fire source. Do not use accessories not recommended by the manufacturer of the device. Do not use the device with wet hands.




Iconeck


If you are under a doctor’s care for any skin condition, please consult a physician before using the device. If you are experiencing any discomfort or irritation while using the product, stop use immediately and consult your doctor. Keep out of children’s reach. Check the device for obvious damage before using. Keep the device away for a fire source. Do not use accessories not recommended by the manufacturer of the device. Do not use the device with wet hands.





Specification

Ultrasonic


Product Name: Ultrasonic Rating: DC 9 V = 1 A Size: 17 x 4 x 5.9 cm Weight: 180g Serial Number:




Iconobrush


Product Name: Iconobrush Rating: DC 5.0V = 1.0 A Size: 19.7 x 5.6 x 5.6 cm Serial Number:




Biophoton


Product Name: Biophoton Size: 16.2 x 4.8 x 4.8 cm Weight: 161 g Serial Number:




Slim B


Product Name: Slim B Rating: DC 10.5V = 0.4 A Size: 114 x 90 x 100mm Weight: 259g Serial Number:




Ultrascrubber


Product Name: Ultrascrubber Rating: DC 5 V = 1 A Size: 170 x 40 x 27mm Weight: 85.8g Serial Number:




Jeunesse


Product Name: Jeunesse Rating: AC 100 = 240 V Weight: 181g Serial Number:




Maxiclean


Product Name: Maxiclean Rating: DC 5.0V = 1.0A Weight: 155g Product Size: 12.4 x 5.8 x 4.5 CM Serial Number:




Vaiconique


Product Name: Vaiconique Rating: AC 5V = 1A Size: 17.2 x 4.2 x 5.66 cm